Terms of Service

Last Updated: July 29, 2026

Overview

This website is operated under the store name Shopstead.

Throughout this website, the terms “Shopstead,” “we,” “us,” and “our” refer to Shopstead and, where applicable, its operators, authorized service providers, fulfillment partners, and representatives.

Shopstead provides this website, including the information, content, products, features, tools, and services available through shopstead.us, subject to your acceptance of these Terms of Service and all other policies and notices published on the website.

By accessing our website, browsing our products, creating an account, submitting information, or purchasing a product, you use our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all website users, including browsers, customers, merchants, business purchasers, and persons who submit content or communicate with Shopstead.

Please read these Terms carefully before using the website. If you do not agree to these Terms, you should not access the website, submit an order, or use the Service.

Our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies published on the website form part of these Terms where applicable.

Nothing in these Terms limits any consumer protection right or remedy that cannot lawfully be waived, restricted, or excluded.

Section 1 — Eligibility and Online Store Terms

You must be at least the age of majority in your state, province, territory, or country of residence to place an order through Shopstead.

If you permit a minor to access the website under your supervision, you are responsible for that minor’s use of the Service to the extent permitted by applicable law.

By using the Service, you represent that:

• You are legally capable of entering into a binding agreement

• The information you provide is accurate and complete

• You are using the website for lawful purposes

• You will comply with all applicable laws and regulations

• You will not use our products or Service for an unlawful, fraudulent, harmful, or unauthorized purpose

You may not use Shopstead products in a manner that violates any applicable safety rule, employment requirement, building code, accessibility rule, environmental requirement, import restriction, intellectual property right, or other applicable law.

A material violation of these Terms may result in suspension or termination of access to the Service, cancellation of pending orders, or other lawful action.

Section 2 — General Conditions

We reserve the right to refuse or restrict service, cancel an order, suspend an account, or limit access to the website when reasonably necessary for lawful reasons, including:

• Suspected fraud

• Payment verification failure

• Abusive or threatening conduct

• Policy abuse

• Unauthorized commercial activity

• Product availability issues

• Shipping restrictions

• Pricing or listing errors

• Legal or regulatory requirements

• Security concerns

• Violations of these Terms

We will not refuse service for an unlawful discriminatory reason.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, harvest, or commercially use any part of the Service without our prior written permission, except where such activity is permitted by applicable law.

Headings are included for convenience and do not limit or affect the interpretation of these Terms.

Section 3 — Accounts and Customer Information

Certain website features may allow or require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials

• Restricting access to your account and devices

• Providing accurate contact, billing, and shipping information

• Promptly updating information that changes

• Notifying Shopstead of suspected unauthorized account activity

You are responsible for activity conducted through your account to the extent permitted by applicable law.

We may request additional verification before processing an order, changing an address, releasing account information, or approving a refund.

We may suspend or close accounts associated with fraud, policy abuse, unauthorized access, false information, repeated payment disputes, or other material violations of these Terms.

Section 4 — Electronic Communications

By using the Service, you consent to receive transaction-related electronic communications from Shopstead, including:

• Order confirmations

• Payment notices

• Shipping notifications

• Tracking updates

• Delay notices

• Cancellation notices

• Return and refund communications

• Security or account messages

• Policy and Service updates

Transaction-related communications are necessary to administer your order and may be sent even when you have opted out of promotional marketing.

Your consent to receive promotional communications is governed separately and may be withdrawn using the method provided in those communications, where applicable.

You are responsible for providing a functioning email address and reviewing communications relating to your order.

Section 5 — Products and Services

Products offered through Shopstead are generally available exclusively online and may have limited quantities.

Shopstead sells products that may include:

• Retail display and merchandising supplies

• Pricing and labeling products

• Store signage

• Checkout and cash-handling accessories

• Shopping baskets and queue-control products

• Retail bags and gift packaging

• Shipping and order-fulfillment supplies

• Stockroom storage products

• Material-handling accessories

• Cleaning and facility-maintenance products

• Safety and staff-operation supplies

Product availability may change without notice.

A product appearing on the website is not guaranteed to remain available until the order has been accepted and prepared for fulfillment.

Products may be supplied or shipped through third-party warehouses, suppliers, manufacturers, logistics providers, or fulfillment partners.

The use of third-party fulfillment providers does not change the customer’s obligation to communicate order-related concerns through Shopstead unless we instruct otherwise.

Section 6 — Product Information

We make reasonable efforts to display product information accurately. However, product information may be based partly on information provided by manufacturers, suppliers, distributors, or fulfillment partners.

Product details may include:

• Photographs

• Colors

• Materials

• Measurements

• Capacities

• Quantities

• Compatibility information

• Installation requirements

• Included components

• Manufacturer descriptions

• Packaging information

• Suggested uses

Minor differences may occur because of:

• Manufacturer revisions

• Packaging updates

• Production variations

• Lighting conditions

• Photography

• Screen settings

• Measurement methods

• Supplier listing updates

Colors displayed on a screen may not exactly match the physical product.

Unless a precise tolerance is expressly stated, measurements and capacities may be approximate.

Customers should review all available specifications, measurements, compatibility information, safety information, and installation requirements before ordering.

Contact Shopstead before purchasing when product compatibility, measurements, load capacity, electrical requirements, installation method, or regulatory suitability is important.

Section 7 — Product Suitability and Customer Responsibilities

Customers are responsible for determining whether a product is suitable for their intended location, application, business, equipment, environment, and method of use.

Before using or installing a product, customers should:

• Read the manufacturer’s instructions

• Confirm dimensions and compatibility

• Inspect the product for visible damage

• Confirm applicable weight or load limits

• Use appropriate installation hardware

• Follow applicable workplace and building rules

• Use qualified assistance where reasonably required

• Comply with applicable health and safety requirements

Shopstead does not represent that every product is suitable for every store, workplace, commercial operation, building, jurisdiction, or application.

Products should not be used for safety-critical, medical, emergency, structural, electrical, security, or regulated purposes unless the product listing and manufacturer documentation expressly identify the product as suitable for that purpose.

You are responsible for obtaining any permit, inspection, approval, certification, professional advice, or installation service required for your intended use.

Section 8 — Product Safety

Customers must use products only for their intended purpose and in accordance with all warnings, instructions, labels, and manufacturer recommendations.

You should stop using a product if it appears:

• Damaged

• Defective

• Unstable

• Incomplete

• Incorrectly assembled

• Unsuitable for its intended application

• Subject to a safety recall

Keep products away from children when they contain small parts, sharp components, cords, chemicals, batteries, moving parts, or other potential hazards.

Shopstead is not responsible for injury, loss, or damage caused by misuse, improper installation, unauthorized modification, failure to follow instructions, use beyond stated limits, or continued use after a defect becomes apparent, except where responsibility cannot legally be excluded.

To report a suspected safety issue, contact dazlimasty@gmail.com.

Section 9 — Orders

Submitting an order is an offer to purchase the selected products under these Terms.

An order confirmation acknowledges that we received the order. It does not necessarily constitute final acceptance of the order.

We may review an order for:

• Product availability

• Payment authorization

• Address accuracy

• Fraud prevention

• Shipping eligibility

• Quantity limitations

• Pricing accuracy

• Legal compliance

An order is generally accepted when it enters fulfillment or is shipped, subject to applicable law.

We may reject or cancel all or part of an order before shipment when reasonably necessary, including when:

• The product is unavailable

• Payment cannot be authorized

• The shipping address cannot be verified

• The product cannot be delivered to the destination

• The listing contains a material pricing or description error

• The order appears fraudulent

• The quantity suggests unauthorized resale or abuse

• Fulfillment would violate applicable law

• A supplier or carrier cannot fulfill the order

If we cancel a paid order or product before shipment, we will issue the applicable refund to the original payment method.

Section 10 — Order Quantity and Resale

Shopstead may establish quantity limits for certain products or orders.

We may limit, reject, or cancel quantities that appear to be:

• Placed by the same account

• Placed using the same payment method

• Shipped to the same address

• Submitted for unauthorized resale

• Intended to exploit a pricing or promotional error

• Inconsistent with ordinary customer use

• Associated with suspected fraud or policy abuse

Shopstead does not guarantee wholesale pricing, resale authorization, territorial exclusivity, or manufacturer authorization unless expressly agreed in writing.

Purchasers who resell products are independently responsible for applicable taxes, permits, labeling, warranties, product claims, consumer disclosures, and regulatory requirements.

Section 11 — Prices and Currency

Unless otherwise stated, prices displayed on shopstead.us are presented in U.S. dollars.

Prices may change without notice before an order is submitted.

A price change will not ordinarily affect an order that has already been accepted, except where a material and obvious error occurred and applicable law permits correction or cancellation.

Displayed prices may exclude:

• Shipping charges

• Sales tax

• Import duties

• Customs fees

• Brokerage charges

• Government assessments

• Optional services

Applicable amounts will be displayed during checkout when they are calculated or collected by Shopstead.

We do not guarantee that prices on other websites, advertisements, search engines, marketplaces, cached pages, or third-party services will match the current price on shopstead.us.

Section 12 — Pricing and Listing Errors

We make reasonable efforts to prevent errors, but product descriptions, availability, promotions, shipping estimates, and prices may occasionally contain inaccuracies.

If a material error is discovered before shipment, we may:

• Correct the information

• Contact the customer for instructions

• Request confirmation at the corrected price

• Cancel the affected product or order

• Issue the applicable refund

We will not charge a higher corrected price without the customer’s agreement.

Shopstead is not required to fulfill an order at a price that is clearly and materially erroneous when cancellation is permitted by applicable law.

Section 13 — Payments

Customers agree to provide current, complete, and accurate billing and payment information.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method

• The payment information is accurate

• The purchase is lawful

• Sufficient funds or credit are available

Payments may be processed by third-party payment providers.

Shopstead does not directly control the payment provider’s authorization, fraud screening, settlement, bank processing, or reversal times.

We may delay or cancel an order when payment authorization is declined, reversed, disputed, or identified as potentially fraudulent.

Customers remain responsible for lawful charges incurred through an authorized transaction.

Section 14 — Taxes, Duties, and Government Charges

Applicable sales taxes may be calculated and collected at checkout based on available transaction information and legal requirements.

International orders may be subject to:

• Import duties

• Customs fees

• Value-added tax

• Brokerage fees

• Handling charges

• Other government assessments

Unless expressly collected during checkout, these charges are the customer’s responsibility.

Shopstead does not control the amount or timing of charges imposed directly by governments, customs authorities, payment providers, or carriers.

Customers are responsible for determining whether products may legally be imported, possessed, installed, resold, or used in their jurisdiction.

Section 15 — Shipping and Delivery

Order processing, shipping fees, delivery estimates, tracking, address changes, split shipments, delivery claims, international shipping, and delayed shipments are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

When Shopstead cannot ship within the represented time, we will provide any delay notice, consent request, cancellation option, or refund required by applicable law.

Customers are responsible for providing a complete and accurate delivery address.

Section 16 — Returns, Refunds, and Exchanges

Returns, refunds, replacements, cancellations, and exchanges are governed by our Return & Refund Policy.

Products must not be returned without prior instructions and authorization from Shopstead.

The business correspondence address displayed on our website is not automatically an authorized return address.

Products sent to an unauthorized address may be refused or may not qualify for a refund.

Nothing in our Return & Refund Policy limits rights that cannot lawfully be excluded.

Section 17 — Promotions, Discounts, and Coupons

Promotions, discount codes, free-shipping offers, and coupons may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Promotions cannot be applied retroactively

• Only one promotional code may be used per order

• Promotions may exclude certain products

• Promotions may have quantity or geographic limits

• Promotions may expire at the stated time

• Promotions may be cancelled when affected by fraud, abuse, or a material error

If a product is returned, a refund may reflect the discounted amount actually paid.

Returning part of a bundle or promotional order may result in recalculation of discounts where permitted by applicable law.

Section 18 — Third-Party Tools and Services

Shopstead may provide access to tools, applications, payment services, tracking services, analytics services, or other resources operated by third parties.

Third-party services may be provided “as available” and may be governed by separate terms and privacy policies.

Shopstead does not control every aspect of third-party services and is not responsible for a third party’s independent acts, omissions, outages, security practices, or content, except where responsibility cannot legally be excluded.

Use third-party services at your discretion and review their applicable terms.

Section 19 — Third-Party Links

The website may contain links to websites or resources operated by third parties.

A third-party link does not necessarily mean that Shopstead:

• Owns the third-party website

• Endorses its content

• Guarantees its availability

• Accepts responsibility for its products or services

• Has reviewed every statement made by the third party

Shopstead is not responsible for loss arising solely from a customer’s independent transaction with a third party.

Review the third party’s terms, policies, and product information before entering into a transaction.

Section 20 — Website Information

Content on the website may be provided for general informational purposes.

We make reasonable efforts to keep information current, but we do not guarantee that every non-transactional article, guide, image, comparison, or general statement will always be complete, current, or suitable for a particular decision.

Customers should use primary manufacturer documentation, qualified professionals, applicable regulations, and other reliable sources when making safety-critical, technical, legal, financial, or operational decisions.

Historical information is provided for reference and may no longer be current.

Section 21 — Modifications to Products, Prices, and Service

We may modify, suspend, update, or discontinue any part of the Service or any product offering without prior notice, subject to existing contractual obligations and applicable law.

We may change:

• Product availability

• Product assortment

• Website features

• Prices

• Promotions

• Shipping destinations

• Payment options

• Store policies

• Customer support processes

Shopstead is not liable merely because a product, feature, promotion, or non-contracted Service is modified or discontinued.

Changes will not reduce mandatory rights associated with an accepted order.

Section 22 — Intellectual Property

Unless otherwise stated, the website and its original content are owned by or licensed to Shopstead and are protected by applicable intellectual property laws.

Protected materials may include:

• Store names

• Logos

• Graphics

• Website design

• Product arrangement

• Original photographs

• Written content

• Product descriptions created by Shopstead

• Icons

• Videos

• Software

• Databases

You may access the website for personal or internal business purchasing purposes.

Without prior written authorization, you may not:

• Copy substantial portions of the website

• Republish original content

• Use Shopstead branding in a misleading manner

• Create a confusingly similar storefront

• Remove copyright or ownership notices

• Use automated systems to extract substantial website content

• Sell or sublicense access to the Service

Nothing in these Terms transfers ownership of Shopstead intellectual property to the user.

Third-party trademarks, product names, and manufacturer content remain the property of their respective owners.

Section 23 — Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, photographs, comments, questions, suggestions, or other content.

You retain ownership of intellectual property rights you lawfully hold in your submitted content.

By voluntarily submitting content to Shopstead, you grant Shopstead a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, format, display, and use that content for operating, promoting, and improving the Service, subject to applicable law.

This license does not transfer ownership of your content to Shopstead.

Shopstead does not prohibit or penalize customers for posting an honest review or opinion about our products, services, or conduct.

Shopstead may moderate or remove submitted content when reasonably believed to:

• Contain confidential or private information

• Infringe intellectual property rights

• Contain unlawful threats or harassment

• Be obscene, abusive, discriminatory, or sexually explicit

• Be unrelated to the relevant product or Service

• Contain malware, spam, or commercial solicitation

• Be clearly false or misleading

• Impersonate another person

• Violate applicable law

Disagreement with a negative opinion is not, by itself, a sufficient reason to remove an honest review.

You represent that content you submit does not violate another person’s rights.

Section 24 — Feedback and Suggestions

When you voluntarily provide ideas, suggestions, or general feedback unrelated to protected review rights, Shopstead may use that feedback to improve the Service without an obligation to compensate you.

This section does not transfer ownership of a protected consumer review and does not restrict your ability to express honest opinions.

Do not submit confidential business ideas or trade secrets unless a separate written confidentiality agreement has been signed.

Section 25 — Prohibited Uses

You may not use the website or Service to:

• Violate applicable law

• Commit or facilitate fraud

• Infringe intellectual property rights

• Harass, threaten, or abuse another person

• Submit false order, payment, or delivery information

• Introduce malware or malicious code

• Attempt unauthorized access

• Circumvent website security

• Interfere with website operation

• Scrape or harvest data in a harmful or excessive manner

• Impersonate another person or organization

• Submit fraudulent reviews or claims

• Manipulate promotions or pricing

• Initiate duplicate refunds or payment disputes

• Purchase products for unlawful use

• Use bots to create false traffic, accounts, or orders

• Collect personal information about other users without authorization

We may investigate suspected violations and cooperate with carriers, payment providers, platform providers, insurers, or lawful authorities where permitted or required by law.

Section 26 — Security

Shopstead uses reasonable administrative, technical, and operational measures intended to protect the Service.

However, no website, network, electronic communication, or storage system can be guaranteed completely secure or continuously available.

You must not attempt to test, scan, penetrate, disable, overload, or circumvent security measures without written authorization.

If you discover a suspected security vulnerability, report it privately to dazlimasty@gmail.com and do not exploit or publicly disclose it in a manner that could cause harm.

Section 27 — Privacy

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy and applicable law.

Do not send complete payment card numbers, passwords, government identification documents, or unnecessary sensitive information through ordinary email.

Third-party payment providers may independently process payment and transaction information under their own privacy terms.

Section 28 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Service are provided on an “as available” basis.

Shopstead does not warrant that:

• Website access will always be uninterrupted

• The website will always be free of errors

• Every product will remain available

• Every delivery estimate will be achieved

• Every third-party service will remain operational

• All general informational content will be suitable for every purpose

Product warranties, if any, may be provided by the manufacturer or expressly stated on the applicable product page.

Nothing in this section excludes an express promise made by Shopstead or any warranty, guarantee, or consumer right that cannot lawfully be excluded.

Section 29 — Limitation of Liability

To the fullest extent permitted by applicable law, Shopstead and its operators, employees, representatives, contractors, service providers, suppliers, and fulfillment partners will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website or products.

This may include loss of profits, revenue, business opportunity, data, goodwill, or business interruption, where such exclusion is legally permitted.

To the fullest extent permitted by law, Shopstead’s aggregate liability arising from a particular order will not exceed the amount paid to Shopstead for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or other categories protected by applicable law.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, the exclusions apply only to the maximum extent permitted.

Section 30 — Commercial and Business Use

Many Shopstead products may be purchased for use in retail, commercial, warehouse, office, or workplace settings.

Business purchasers are responsible for:

• Workplace risk assessments

• Employee training

• Proper installation

• Equipment maintenance

• Applicable insurance

• Occupational safety compliance

• Building and fire-code compliance

• Accessibility requirements

• Industry-specific regulations

• Product inspection and recordkeeping

Shopstead does not assume responsibility for a purchaser’s independent business operations, regulatory obligations, employee supervision, or site-specific safety requirements.

This section does not exclude liability that cannot legally be excluded.

Section 31 — Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Shopstead and its operators, representatives, employees, contractors, and service providers from third-party claims, damages, or reasonable expenses arising directly from:

• Your unlawful use of the Service

• Your material violation of these Terms

• Your infringement of another person’s rights

• Your fraudulent conduct

• Your unauthorized modification or resale of a product

• Content you submit in violation of law

This provision does not require a consumer to indemnify Shopstead for Shopstead’s own negligence, wrongdoing, breach of contract, or violation of law.

Section 32 — Force Majeure

Shopstead is not responsible for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters

• Severe weather

• Fire

• Flood

• Epidemics

• Government action

• War

• Civil unrest

• Transportation interruption

• Carrier disruption

• Customs delays

• Labor disputes

• Utility or telecommunications failures

• Cyberattacks

• Supplier shutdowns

This section does not eliminate any refund, cancellation, delay-notification, or other obligation that continues to apply under mandatory law.

Section 33 — Suspension and Termination

We may suspend or terminate access to the Service when a user materially violates these Terms or creates a security, legal, financial, or operational risk.

Termination may affect access to website accounts and optional features.

Provisions that logically survive termination will remain effective, including provisions concerning payment obligations, intellectual property, submitted content, liability, dispute resolution, and governing law.

Termination does not eliminate rights and obligations associated with orders already accepted, except where the order is lawfully cancelled.

Section 34 — Informal Dispute Resolution

Before filing a formal claim, customers are encouraged to contact Shopstead so that we have a reasonable opportunity to investigate and attempt to resolve the issue.

Contact:

Email: dazlimasty@gmail.com

Please provide:

• Your name

• Your order number

• A description of the issue

• The resolution requested

• Relevant documents or photographs

Contacting Shopstead does not waive any statutory limitation period, payment-provider right, government complaint right, or consumer remedy that cannot legally be waived.

Section 35 — Governing Law and Jurisdiction

These Terms are generally governed by the laws of Hong Kong, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of mandatory protections provided by the laws of the jurisdiction in which the consumer resides when those protections legally apply.

Subject to mandatory law, disputes may be submitted to the courts of competent jurisdiction in Hong Kong.

Nothing in this section prevents a consumer from bringing a claim in another court, tribunal, small-claims forum, or government process when applicable law gives the consumer that right.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to transactions under these Terms to the extent its exclusion is legally permitted.

Section 36 — No Waiver

If Shopstead does not immediately enforce a provision of these Terms, that does not mean Shopstead has waived the right to enforce it later.

A waiver is effective only when confirmed in writing by an authorized representative and applies only to the specific matter identified.

Section 37 — Severability

If a provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or separated from the remaining Terms.

The remaining provisions will continue in effect unless applicable law requires otherwise.

Section 38 — Entire Agreement

These Terms, together with the policies and notices incorporated by reference, constitute the agreement between you and Shopstead regarding use of the website and purchases made through it.

They replace prior general communications concerning the same subject, except for a specific written agreement signed by an authorized representative.

Informal customer-support communications do not modify these Terms unless Shopstead expressly confirms the modification in writing.

Section 39 — Interpretation

These Terms should not be interpreted against one party merely because that party participated in drafting them.

Words such as “including” mean “including without limitation.”

The singular includes the plural where appropriate.

Electronic records and communications may satisfy written-notice requirements where legally permitted.

Section 40 — Changes to These Terms

We may update these Terms to reflect changes in:

• Products

• Website features

• Payment services

• Fulfillment methods

• Store operations

• Legal requirements

• Security practices

• Customer support procedures

The updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law allows or requires otherwise.

The Terms applicable to an order will generally be the version in effect when the order was placed, except when a later change is required by law or provides the customer with greater protection.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms for future use of the Service.

Section 41 — Contact Information

Questions about these Terms of Service may be sent to:

Store Name: Shopstead

Website: https://shopstead.us

Email: dazlimasty@gmail.com

Phone: +1 (936) 260-5549

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM
Hong Kong Time, UTC+8

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The address above is a business correspondence address. It is not a physical retail storefront, customer pickup point, walk-in support center, fulfillment warehouse, or automatically authorized return address.

Do not send products to this address unless Shopstead provides written return instructions authorizing its use.

We typically respond to customer inquiries within 1–2 business days, excluding weekends, public holidays, promotional periods, and periods of unusually high inquiry volume.