Contact information

Contact Us

Thank you for visiting Shopstead.

For questions regarding an order, product, delivery, return, refund, or store policy, please contact our customer support team using the information below.

Customer Support

Email is the recommended way to contact us because it allows us to review your inquiry and provide a clear written response.

Email: dazlimasty@gmail.com

Phone: +1 (936) 260-5549

Customer inquiries may be submitted by email at any time. Phone support availability may be limited, and we may not always be able to answer calls immediately. If your call is not answered, please send us an email with the details of your inquiry.

We typically respond to customer inquiries within 1–2 business days, Monday through Friday, excluding public holidays. Response times may be longer during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

Order Support

When contacting us about an existing order, please include the following information:

Your full name
Your order number
The email address used to place the order
A brief description of your question or concern
Relevant photographs, if your inquiry concerns a damaged, defective, incorrect, or missing item

Please do not send sensitive payment information, complete credit card numbers, passwords, or other confidential financial information by email or telephone.

Providing complete and accurate order information will help us review your inquiry more efficiently.

Returns and Refunds

Before returning any product, please contact our customer support team and review our Return & Refund Policy.

Products sent without prior return instructions or authorization may not be accepted, processed, or eligible for a refund. Return eligibility, applicable time limits, return shipping responsibilities, exclusions, and refund processing conditions are governed by the Return & Refund Policy published on our website.

Please do not send returns to our business correspondence address unless our customer support team has specifically instructed you in writing to use that address.

Shipping and Delivery Questions

Shipping and delivery estimates are provided for informational purposes and may be affected by product availability, order processing, carrier operations, customs procedures, weather, holidays, address issues, and other circumstances outside our direct control.

For questions about a shipment, please include your order number and any tracking information available to you. Additional terms regarding order processing, shipping estimates, delivery, and delayed or lost shipments are provided in our Shipping Policy.

Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, colors, compatibility details, and availability accurately.

However, product appearance may vary depending on screen settings, manufacturer updates, lighting, packaging changes, or minor production differences. Customers are responsible for reviewing the product description, measurements, compatibility information, and other applicable details before placing an order.

For compatibility or product suitability questions, please contact us before purchasing.

Business Hours

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM
Hong Kong Time, UTC+8

Closed on weekends and applicable public holidays.

Emails may be submitted outside business hours and will be reviewed during the next available business period.

Official Website

Website: https://shopstead.us

Shopstead customer service, store policies, and order-related information should be accessed only through our official website or the contact information displayed on this page.

Business Information

Store Name: Shopstead

Business Type: Online Retail Store

Main Category: Retail Store Supplies, Store Management Supplies, Merchandising Products, Packaging Supplies, Stockroom Organization, and Facility Maintenance Products

Website: https://shopstead.us

Customer Support Email: dazlimasty@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The address above is a business correspondence address. It is not a physical retail storefront, customer pickup location, walk-in customer service center, or automatically authorized return address.

Important Notice

Customer support representatives cannot modify store policies on an individual basis unless a modification is confirmed in writing by an authorized representative of Shopstead.

Information provided through customer support is intended to assist with specific orders and general store inquiries. In the event of a conflict between informal communications and the policies published on our website, the applicable published policy and mandatory consumer protection laws will govern.

Nothing on this page limits any rights or remedies that cannot lawfully be limited under applicable law.