Return & Refund Policy

Last Updated: July 29, 2026

Thank you for shopping with Shopstead.

We want our return and refund process to be clear, reasonable, and transparent. This Return & Refund Policy explains the conditions under which products purchased through https://shopstead.us may be returned, replaced, exchanged, or refunded.

By placing an order with Shopstead, you acknowledge that you have reviewed this policy. Nothing in this policy limits any consumer right or remedy that cannot legally be limited or excluded under applicable law.

1. Return Eligibility

You may request a return within 30 calendar days after the date your order is marked as delivered.

To qualify for a return, the product must generally meet all of the following conditions:

• The return request was submitted within 30 calendar days of delivery.

• The product is unused, uninstalled, unassembled, unaltered, and in substantially the same condition in which it was received.

• The product is returned with its original packaging, labels, tags, manuals, accessories, parts, and included materials.

• The product shows no signs of customer use, misuse, improper installation, modification, contamination, or accidental damage.

• Valid proof of purchase from Shopstead is provided.

• The return has been approved by Shopstead before the product is shipped.

• The approved return is shipped within 7 calendar days after return authorization is issued, unless we provide a different deadline in writing.

Products that do not meet these conditions may be refused or may qualify only for a reduced refund reflecting missing components, damage, excessive handling, or diminished value, where permitted by applicable law.

Approval of a return request does not guarantee a refund. All returned products are subject to inspection after receipt.

2. Products That Cannot Be Returned

Unless otherwise required by applicable law, the following products are not eligible for return:

• Gift cards or store credits

• Products clearly marked as final sale or non-returnable before purchase

• Customized, personalized, engraved, printed, or made-to-order products

• Products that have been used, installed, assembled, altered, repaired, modified, washed, or damaged after delivery

• Products missing original packaging, tags, instructions, parts, accessories, or serial numbers

• Opened hygiene-sensitive or sanitary products that cannot safely be resold

• Opened or partially used disposable, consumable, cleaning, packaging, labeling, or maintenance supplies

• Hazardous, flammable, chemical, aerosol, or restricted products that cannot legally or safely be returned through standard shipping services

• Products damaged because of misuse, improper storage, improper assembly, improper installation, neglect, or failure to follow manufacturer instructions

• Products purchased from another seller, marketplace, or website

• Products returned after the applicable return period

• Unauthorized returns sent without prior approval

The inclusion of a product category above does not affect rights that cannot legally be waived.

3. Return Authorization Process

Do not send a product back before receiving return instructions from Shopstead.

To request a return, contact:

Email: dazlimasty@gmail.com

Please provide:

• Your full name

• Your order number

• The email address used to place the order

• The product you wish to return

• The reason for the return

• Clear photographs or video when the product is damaged, defective, incomplete, incorrect, or materially different from its listing

After reviewing your request, we may:

• Approve the return and provide return instructions

• Request additional information, photographs, or video

• Offer troubleshooting, replacement parts, a replacement product, or another appropriate resolution

• Deny the request if the product does not qualify under this policy

If the return is approved, we will provide a Return Authorization number or other written return confirmation, together with the applicable return address and shipping instructions.

Returns sent without prior written authorization may be refused, returned to the sender, or may not qualify for a refund.

4. Return Address Notice

The business address displayed on our website is a business correspondence address. It is not automatically an authorized return address.

Do not return products to the following address unless Shopstead specifically instructs you in writing to do so:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Depending on the product, supplier, fulfillment location, and order, the authorized return address may be different from our business correspondence address or the address shown on the original package.

Shopstead is not responsible for products sent to an incorrect, unauthorized, or unapproved address.

5. Return Shipping Costs

Change-of-Mind Returns

For returns based on personal preference, ordering the wrong product, no longer needing the product, or another reason not caused by Shopstead, the customer is responsible for:

• Return shipping costs

• Appropriate return packaging

• Any insurance or tracking selected by the customer

• The risk of loss or damage until the return is delivered to the authorized return location

Original shipping charges are generally non-refundable for change-of-mind returns.

Damaged, Defective, Incomplete, or Incorrect Products

When Shopstead verifies that a product was damaged upon arrival, materially defective, incomplete, or incorrectly shipped, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

• Replacement parts

• A replacement product

• A prepaid return label

• Reimbursement of reasonable standard return shipping costs

• A partial refund

• A full refund

Do not purchase expedited or unusually expensive return shipping without our prior written approval. Unauthorized premium shipping expenses may not be reimbursed.

6. Shipping Returned Products

Approved returns must be securely packaged to prevent damage during transit.

Customers should:

• Use suitable protective packaging

• Include all original components and materials

• Remove or cover unrelated shipping labels

• Use a trackable shipping service

• Keep the return tracking number and shipping receipt

• Follow all return instructions provided by Shopstead

Shopstead is not responsible for an authorized return that is lost or damaged before it reaches the designated return location when the return is shipped at the customer’s expense.

A shipping receipt alone does not establish that the correct product or all required components were returned.

7. Return Inspection

After an approved return is received, we will inspect it to verify:

• The identity of the returned product

• The product’s condition

• Whether all parts, accessories, manuals, packaging, and promotional items are included

• Whether the product shows signs of use, alteration, installation, damage, contamination, or misuse

• Whether the return complies with this policy and the return instructions

We will notify you when the inspection is complete and whether the refund has been approved, partially approved, or denied.

Products that are materially different from the product originally shipped, empty packages, counterfeit items, substituted products, or returns containing missing components may be denied.

We reserve the right to document returned products and packaging for fraud prevention, payment dispute management, and quality-control purposes, subject to applicable law.

8. Refunds

When a return is approved after inspection, the refund will generally be issued to the original payment method used for the purchase.

We typically submit approved refunds within 5–10 business days after completing the return inspection.

After we submit the refund, additional processing time may be required by your bank, payment provider, credit card issuer, or other financial institution. Shopstead does not control those external processing times.

A refund may include:

• The approved product price

• Applicable taxes associated with the refunded product

• Original standard shipping charges when the return results from a verified Shopstead error, a verified defect, or when otherwise required by law

Original shipping fees, expedited shipping charges, gift-wrapping charges, and other optional service fees are generally non-refundable for change-of-mind returns.

Shopstead does not normally issue refunds to a different payment method, bank account, card, person, or third party.

9. Partial Refunds and Reduced Refunds

Where permitted by applicable law, a partial or reduced refund may apply when:

• The product has been handled beyond what is reasonably necessary to inspect it

• Packaging, accessories, components, manuals, labels, or promotional items are missing

• The product has been assembled, installed, altered, or used

• The product is returned in a condition different from the condition in which it was delivered

• The product has been damaged while under the customer’s control

• The quantity returned is less than the quantity purchased

• A bulk, multipack, or bundled product is returned incomplete

Any reduction will be based on the condition and diminished value of the returned product and will not limit rights that cannot lawfully be excluded.

10. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery whenever possible.

Your message should include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the external and internal packaging

• Photographs of shipping labels

• Photographs or video showing the defect, damage, incorrect item, or missing parts

Please retain the product and all packaging until we complete our review. Disposing of the product or packaging before our review may limit our ability to verify the claim.

Depending on the circumstances and product availability, we may provide:

• Troubleshooting assistance

• Replacement components

• A replacement product

• A partial refund

• A full refund

• Return instructions

The 7-day notification period helps us investigate shipping and fulfillment issues promptly. It does not eliminate rights that cannot legally be waived.

Damage caused by improper installation, assembly, misuse, unauthorized modification, ordinary wear, improper maintenance, or failure to follow product instructions is not considered a delivery defect.

11. Exchanges

Direct exchanges are generally available only when a product is verified as:

• Damaged upon arrival

• Materially defective

• Incorrectly shipped

• Incomplete

Replacement availability depends on current inventory and fulfillment availability.

If an identical replacement is unavailable, we may offer:

• A comparable replacement, subject to customer agreement

• Replacement parts

• Store credit, subject to customer agreement

• A partial refund

• A full refund

For size, color, model, quantity, preference, or other change-of-mind requests, the customer may be required to return the original product and place a separate new order.

12. Order Cancellations

Cancellation requests should be submitted within 12 hours after an order is placed.

To request cancellation, email:

dazlimasty@gmail.com

Include your order number and state that you are requesting cancellation.

Submitting a cancellation request does not guarantee that the order can be cancelled. Orders may enter processing or fulfillment shortly after they are placed.

An order cannot ordinarily be cancelled after it has been shipped or transferred to a fulfillment or delivery provider. In that situation, the customer may request a return after delivery in accordance with this policy.

If we successfully cancel an order before shipment, the payment will be refunded to the original payment method.

If Shopstead is unable to ship an order within the promised shipping period, we will provide any notice, cancellation option, request for delay consent, or refund required by applicable law.

If we determine that an ordered product cannot be supplied, we may cancel the affected product or order and issue the applicable refund.

13. Refused, Unclaimed, and Undeliverable Packages

Customers are responsible for entering a complete and accurate delivery address before submitting an order.

A package may be returned to the sender because of:

• An incorrect or incomplete address

• An invalid apartment, suite, unit, or postal code

• A refused delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Failure to provide required delivery information

• A recipient who cannot be located at the delivery address

After the package is returned and inspected, we may offer:

• Reshipment, with additional shipping charges paid by the customer

• A refund of the eligible product price, less non-refundable original shipping charges, return shipping charges, carrier fees, or other direct costs caused by the address or delivery issue, where permitted by law

Shipping charges will not be deducted when the delivery failure resulted from a verified error by Shopstead or when reimbursement is otherwise required by law.

Orders are not eligible for refund merely because the customer refuses delivery without first obtaining return instructions.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Verify the shipping address on your order

• Check entrances, porches, mailrooms, reception areas, parcel lockers, and other safe locations

• Ask household members, building staff, neighbors, or reception personnel

• Contact the shipping carrier for delivery details

• Contact Shopstead with your order number and available carrier information

Please report the issue as soon as reasonably possible after the delivery scan.

We will assist with a reasonable investigation when possible. A carrier’s delivered scan does not automatically determine the outcome of every claim, and each case may be reviewed based on the available tracking, address, delivery evidence, carrier response, and applicable law.

Shopstead may require a signed statement, carrier case number, police report, identity verification, or other reasonable documentation when investigating suspected theft, fraud, or misdelivery.

15. Lost or Delayed Shipments

Delivery estimates are not guarantees unless expressly stated otherwise.

If tracking has not updated or a package appears delayed, please contact us so that we can review the shipment and, where appropriate, contact the carrier or fulfillment provider.

A shipment will not necessarily be considered lost solely because it has not arrived by an estimated delivery date. We may first complete a reasonable carrier investigation.

If a shipment is confirmed lost or cannot be delivered, we will provide a replacement, refund, or other remedy as appropriate under the circumstances and applicable law.

16. Multi-Item and Partial Returns

Products from the same order may be shipped separately and may have different authorized return addresses.

When requesting a return for multiple products, identify each product and quantity being returned.

A refund will be issued only for products and quantities that are received, verified, and approved.

Shipping one product to an address authorized for another product may delay processing or result in refusal of the return.

17. Bundles, Sets, and Promotional Items

Products sold as a bundle, kit, set, multipack, or combined offer must generally be returned together and complete.

If only part of a bundle or set is returned, the return may be denied or the refund may be adjusted to reflect:

• Missing products

• Missing quantities

• The regular price of products retained

• Loss of a bundle or promotional discount

• Missing free gifts or promotional products

Any adjustment will be applied only where permitted by applicable law.

18. International Returns, Duties, and Taxes

For orders involving international shipment:

• The customer is generally responsible for return shipping and associated import or export costs for change-of-mind returns

• Customs duties, import taxes, brokerage charges, and similar government or carrier charges are generally non-refundable by Shopstead

• Shopstead is not responsible for charges imposed directly by customs authorities, governments, payment providers, or carriers

• Additional documentation may be required for international returns

When a return results from a verified Shopstead error or verified product defect, we will provide an appropriate remedy consistent with this policy and applicable law.

19. Suspected Fraud and Policy Abuse

Shopstead may investigate return or refund requests involving suspected:

• Return substitution

• Empty-package returns

• Altered tracking information

• False damage claims

• Repeated unauthorized returns

• Excessive return activity

• Use of multiple identities or accounts to avoid restrictions

• Chargeback or refund duplication

• Resale or commercial abuse of this policy

Where permitted by law, we may deny fraudulent or abusive claims, restrict future transactions, preserve relevant records, or provide information to payment providers, carriers, marketplaces, insurers, or lawful authorities.

This section does not restrict legitimate consumer complaints or rights protected by applicable law.

20. Payment Disputes

Please contact Shopstead before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Contacting us first is not a waiver of any right you may have with your payment provider.

Customers may not knowingly receive both a Shopstead refund and a separate payment reversal for the same transaction. Duplicate reimbursements may be challenged or recovered where permitted by law.

21. Policy Changes

We may update this Return & Refund Policy from time to time to reflect operational, legal, payment, carrier, or product changes.

The policy that applies to an order will generally be the version published when the order was placed, except where a later change is required by law or provides the customer with greater rights.

The “Last Updated” date at the top of this page identifies the most recent revision.

22. Contact Information

For return, replacement, cancellation, or refund questions, contact:

Store Name: Shopstead

Email: dazlimasty@gmail.com

Phone: +1 (936) 260-5549

Website: https://shopstead.us

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM
Hong Kong Time, UTC+8

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business correspondence address is not a customer pickup location, physical retail store, walk-in service center, or automatically authorized return address.

We typically respond to customer inquiries within 1–2 business days, excluding weekends, public holidays, promotional periods, and periods of unusually high inquiry volume.