Shipping & Delivery Policy

Last Updated: July 29, 2026

Thank you for shopping with Shopstead.

This Shipping & Delivery Policy explains how orders placed through Shopstead are processed, shipped, tracked, and delivered. It also describes procedures relating to address changes, delayed shipments, lost packages, split shipments, international orders, and delivery-related claims.

This policy applies to purchases made through shopstead.us.

By placing an order with Shopstead, you agree to the terms of this policy, together with our Return & Refund Policy and other applicable store policies. Nothing in this policy limits any consumer right or remedy that cannot lawfully be limited under applicable law.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Processing may include:

• Payment authorization

• Fraud and security screening

• Address verification

• Inventory confirmation

• Product preparation

• Packaging

• Transfer to a fulfillment or shipping provider

During holidays, promotional periods, unusually high order volume, inventory shortages, supplier delays, or other exceptional circumstances, processing may take up to 5 business days or longer where reasonably necessary.

Order processing time is separate from estimated shipping transit time. The delivery estimate begins after the order has been processed and transferred to the carrier unless otherwise stated at checkout.

2. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation indicates that Shopstead has received the order. It does not guarantee that every product is available or that the order has been accepted for shipment.

We may contact you if:

• Additional address information is required

• Payment cannot be verified

• An item becomes unavailable

• The order appears unusual or potentially fraudulent

• Additional information is required to fulfill the order

• A shipping restriction affects the order

Shopstead may cancel or place an order on hold when reasonably necessary for payment verification, fraud prevention, inventory issues, shipping restrictions, pricing errors, or compliance with applicable law.

If we cancel an order or product before shipment, the applicable amount will be refunded to the original payment method.

3. Shipping Fee

Shopstead charges a flat shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed during checkout before the order is submitted.

The flat shipping fee generally applies to the order as a whole, even if products are delivered in separate packages.

Additional shipping charges will not ordinarily be imposed solely because Shopstead divides an order into multiple shipments.

The original shipping charge is generally non-refundable after an order has shipped, except when:

• The entire order is cancelled before shipment

• Shopstead ships an incorrect product

• A product is verified as defective or damaged upon arrival

• A shipment is confirmed lost

• A refund of shipping charges is required by applicable law

• Shopstead otherwise agrees to refund the charge in writing

Optional expedited shipping, special handling, customs charges, duties, taxes, and carrier-imposed fees are not included in the standard $6.90 shipping fee unless expressly stated.

4. Estimated Delivery Time

Estimated delivery times are as follows:

United States

5–10 business days after shipment

International Destinations

10–20 business days after shipment

International shipping is available only to destinations presented as eligible during checkout.

The estimated delivery periods above do not include order processing time.

For example, an order may require 1–3 business days for processing before the estimated shipping transit period begins.

Delivery estimates displayed on a product page, during checkout, in an order confirmation, or in a shipping confirmation may vary depending on the product, destination, fulfillment location, carrier, and inventory availability. A more specific estimate presented for an order may supersede the general estimates listed in this policy.

Delivery dates are estimates unless Shopstead expressly identifies a particular date as guaranteed.

5. Factors That May Affect Delivery

Delivery may be delayed by circumstances including:

• Carrier delays

• Severe weather or natural disasters

• Public holidays

• Seasonal shipping volume

• Customs inspection or clearance

• Transportation disruptions

• Labor disputes

• Incorrect or incomplete address information

• Remote or restricted delivery locations

• Building access restrictions

• Security screening

• Product availability

• Supplier or fulfillment delays

• Government action

• Events beyond the reasonable control of Shopstead

The existence of an external delay does not eliminate any cancellation, notice, refund, or other right provided by applicable law.

6. Shipping Delay Notices

Shopstead makes reasonable efforts to provide accurate processing and shipment estimates.

If we determine that we cannot ship an order within the time stated when the order was placed, we may contact the customer with:

• The reason for the delay

• A revised estimated shipping date, when available

• An option to agree to the revised shipping schedule

• An option to cancel the affected order or product

• Information about any applicable refund

When customer consent to a delay is legally required, we will request that consent before continuing to hold the order.

If the customer does not consent to a legally required delay, or if we determine that the product cannot be supplied, we may cancel the affected order or product and issue the applicable refund.

A refund required because an entire order cannot be shipped will include the amounts required by applicable law.

7. Shipping Confirmation and Tracking

When an order is shipped, Shopstead will generally send a shipping confirmation email containing available tracking information.

Tracking information may include:

• The tracking number

• The carrier or logistics provider

• A tracking link

• The shipment date

• Products included in the shipment

Tracking information may take approximately 2–5 days after shipment to begin displaying movement.

A temporary lack of tracking updates does not necessarily mean that the package has not shipped or is lost. Carriers may delay scanning packages during transfer, consolidation, customs processing, or periods of high shipping volume.

For orders shipped in multiple packages, each package may receive a separate tracking number.

8. Shipping Partners

Depending on the product, destination, package size, fulfillment location, and service availability, orders may be delivered by:

• USPS

• UPS

• FedEx

• DHL

• Regional delivery providers

• International postal services

• Other authorized logistics or fulfillment partners

The appearance of a carrier’s name in this policy does not guarantee that the carrier will be available for every order.

Shopstead determines or coordinates the carrier and shipping method based on operational availability. Customers generally cannot select a particular carrier unless that option is specifically offered during checkout.

A carrier may transfer a package to another postal or delivery provider for final delivery.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, confirm:

• Recipient’s full name

• Street address

• Apartment, suite, floor, or unit number

• City

• State or province

• ZIP or postal code

• Country

• Telephone number, when requested

• Any delivery instructions required for access

Shopstead is not responsible for delays or delivery failures resulting from incorrect, incomplete, outdated, or misleading information supplied by the customer, except to the extent required by applicable law.

10. Address Changes

Address change requests should be submitted within 12 hours after the order is placed.

Contact:

Email: dazlimasty@gmail.com

Include:

• Your order number

• The original shipping address

• The requested corrected address

• Your full name and contact information

Submitting an address change request does not guarantee that the address can be changed.

Once processing, packaging, fulfillment, or shipment has begun, Shopstead may be unable to modify the address.

For security and fraud-prevention reasons, we may require additional verification before changing an address. In some cases, we may cancel the original order and require a new order to be placed using the correct address.

Shopstead cannot guarantee that messages sent directly to the carrier will successfully redirect a package.

11. Returned, Refused, or Unclaimed Packages

A shipment may be returned to the sender because of:

• An incorrect or incomplete address

• An invalid ZIP or postal code

• A missing apartment, unit, or suite number

• Refused delivery

• Failure to collect a package

• Repeated unsuccessful delivery attempts

• An unknown recipient

• Failure to pay applicable customs charges

• Failure to provide information requested by the carrier or customs authority

• Delivery restrictions at the destination

After the returned package is received and inspected, Shopstead may offer:

• Reshipment, subject to payment of additional shipping charges

• A refund of the eligible product price

• Another reasonable resolution based on the circumstances

For returns caused by customer-provided address errors, refused delivery, failure to collect the shipment, or unpaid import charges, the following may be deducted from the refund where permitted by law:

• Original shipping charges

• Return shipping charges

• Carrier surcharges

• Customs charges paid by Shopstead

• Other direct costs resulting from the failed delivery

These deductions will not apply when the delivery failure resulted from a verified Shopstead error or when prohibited by applicable law.

Refusing delivery does not automatically qualify an order for a full refund. Customers should contact Shopstead before refusing or returning a shipment.

12. Split Shipments

Orders containing multiple products may be divided into separate shipments.

Split shipments may occur because:

• Products are stored at different fulfillment locations

• Products become ready for shipment at different times

• Package size or weight requires separate handling

• Different carriers are used

• Products have different shipping restrictions

Each package may arrive on a different date and may have a separate tracking number.

The customer will not ordinarily be charged an additional shipping fee merely because Shopstead divides the order into multiple shipments.

Receiving only part of an order does not necessarily mean the remaining products are missing. Review all shipping confirmation emails and tracking numbers before reporting an incomplete delivery.

13. Delayed Shipments

A shipment is considered delayed when it has not arrived within the estimated delivery period or when tracking activity has stopped for an unusual period.

If a package appears delayed:

• Review the latest tracking information

• Allow time for delayed carrier scans to appear

• Confirm that the shipping address is correct

• Check for carrier notices or attempted delivery messages

• Contact the carrier when appropriate

• Contact Shopstead with your order number and tracking information

Shopstead may contact the carrier, supplier, or fulfillment provider and begin a reasonable investigation.

A package will not necessarily be treated as lost solely because it arrives after an estimated delivery date.

The time required to complete a carrier investigation may vary depending on the carrier, destination, shipment type, and circumstances.

14. Lost Shipments

If tracking does not show delivery and the carrier confirms that the package is lost, Shopstead will provide an appropriate resolution.

Depending on product availability and the circumstances, the resolution may include:

• Reshipment

• Replacement

• Refund of the affected product

• Refund of the affected order

• Another remedy required by applicable law

We may ask the customer to provide:

• Written confirmation that the package was not received

• Verification of the delivery address

• A carrier case or claim number

• Identification or other reasonable supporting documentation

Shopstead may decline duplicate reimbursement when a replacement, carrier payment, payment-provider refund, chargeback, or other reimbursement has already been issued for the same loss.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the delivery address on the order is correct.

2. Check entrances, porches, side doors, garages, mailrooms, reception desks, parcel lockers, and other safe locations.

3. Ask household members, neighbors, reception staff, or building management.

4. Allow until the end of the delivery day, as some carriers scan packages before completing final delivery.

5. Contact the carrier for delivery details.

6. Contact Shopstead with the order number and tracking information.

Shopstead will provide reasonable assistance and may request delivery confirmation from the carrier.

The outcome of a claim may depend on:

• Tracking records

• GPS or delivery scan data

• Delivery photographs

• Signature confirmation

• The accuracy of the shipping address

• Carrier investigation results

• Evidence of misdelivery

• Applicable consumer protection law

A delivered status does not automatically prevent every claim. However, Shopstead may be unable to provide a replacement or refund when reliable evidence confirms delivery to the correct address and there is no evidence of carrier error or Shopstead error, subject to applicable law.

Shopstead is not responsible for theft occurring after confirmed delivery when the package was properly delivered to the address provided, except where responsibility cannot legally be excluded.

Customers should arrange a secure delivery location when there is a significant risk of unattended-package theft.

16. Damaged Packages

Customers should inspect delivered packages and products as soon as reasonably possible.

If a package or product arrives damaged, contact Shopstead within 7 calendar days after delivery whenever possible.

Provide:

• Your order number

• Photographs of the outer package

• Photographs of the shipping label

• Photographs of internal packaging

• Photographs or video of the damaged product

• A description of the damage

• Information about missing components, if applicable

Keep the product, packaging, labels, and included materials until the claim has been reviewed.

Shopstead may provide:

• Replacement parts

• A replacement product

• A partial refund

• A full refund

• Return instructions

• A prepaid return label when applicable

Damage caused after delivery by misuse, improper storage, incorrect installation, modification, or failure to follow product instructions is governed by our Return & Refund Policy and may not qualify as shipping damage.

17. Delivery Attempts and Signature Requirements

Some shipments may require a signature or in-person acceptance.

A signature requirement may be used because of:

• Product value

• Package size

• Carrier policy

• Delivery location

• Fraud-prevention concerns

• Previous delivery issues

Customers are responsible for monitoring tracking and making reasonable arrangements to receive packages requiring a signature.

Shopstead does not guarantee that a carrier will contact the recipient before delivery.

Failure to receive or collect a signature-required package may result in the package being returned and may be handled under the returned or unclaimed package section of this policy.

18. P.O. Boxes and Restricted Addresses

Some products or carriers may not support delivery to:

• P.O. boxes

• APO, FPO, or DPO addresses

• Freight-forwarding facilities

• Mail forwarding services

• Hotels or temporary accommodations

• Restricted government facilities

• Remote or inaccessible locations

If an address cannot be serviced, we may contact the customer for an alternative address or cancel the affected order.

Additional restrictions may apply to oversized products, batteries, liquids, chemicals, aerosols, magnets, electronic equipment, or other regulated goods.

19. Freight Forwarders and Reshipping Services

When a customer directs an order to a freight forwarder, package forwarding company, export agent, or reshipping service, delivery to that intermediary may constitute delivery to the address selected by the customer.

Shopstead is not responsible for loss, damage, repackaging, delay, customs issues, or delivery errors occurring after the intermediary accepts the shipment, except where liability cannot legally be excluded.

Claims involving freight-forwarded products must include evidence showing that the reported problem existed when the original shipment was delivered to the forwarding location.

20. International Shipping

International shipping may be offered only to destinations available during checkout.

International customers are responsible for reviewing any destination-country restrictions before purchasing.

International orders may be subject to:

• Customs inspection

• Import duties

• Value-added tax

• Sales or consumption tax

• Brokerage charges

• Handling fees

• Documentation requirements

• Import restrictions

• Extended delivery periods

Unless expressly collected by Shopstead during checkout, these charges are not included in the product price or standard shipping fee.

Customs duties, taxes, brokerage fees, and government-imposed charges are generally the responsibility of the recipient.

Shopstead does not control customs authorities and cannot guarantee when a shipment will be released.

A customer’s refusal or failure to pay applicable import charges may cause the shipment to be returned, abandoned, or destroyed. Any refund will be determined after reviewing the circumstances, recoverability of the shipment, direct costs, and applicable law.

21. Customs and Import Restrictions

Customers are responsible for ensuring that ordered products may legally be imported, possessed, and used in the destination country.

Shopstead may cancel an order when:

• The product cannot legally be shipped to the destination

• A carrier refuses the product

• Required shipping documentation is unavailable

• The product is restricted by customs or transportation rules

• Shipment would present a safety or compliance concern

If an order is cancelled before shipment because Shopstead cannot legally or operationally fulfill it, the applicable payment will be refunded.

Shopstead is not responsible for customs seizure caused by a customer’s attempt to import a prohibited product when the applicable restriction was not reasonably known to Shopstead, except where applicable law provides otherwise.

22. Product Availability and Supplier Fulfillment

Shopstead offers a broad selection of retail store supplies, packaging products, stockroom equipment, merchandising accessories, and facility maintenance products.

Products may be fulfilled from different warehouses, suppliers, or logistics locations.

Availability information may change after an order is placed because of:

• Simultaneous orders

• Supplier inventory changes

• Product discontinuation

• Listing or inventory synchronization delays

• Product damage discovered during fulfillment

• Shipping restrictions

If a product becomes unavailable, Shopstead may:

• Contact the customer with an estimated delay

• Request consent to continue waiting

• Offer a comparable alternative, subject to customer approval

• Cancel the affected product

• Issue the applicable refund

Shopstead will not substitute a materially different product without the customer’s agreement.

23. Order Changes and Product Substitutions

Requests to change products, quantities, colors, sizes, models, or shipping information should be made within 12 hours after the order is placed.

Changes are not guaranteed after the order enters processing.

Shopstead will not intentionally replace an unavailable product with a materially different product without informing the customer and obtaining agreement where appropriate.

Minor packaging changes or manufacturer updates that do not materially change the product’s function may not be treated as substitutions.

24. Incorrect Products or Missing Items

If you receive an incorrect product or believe an item is missing:

• Review all tracking numbers for split shipments

• Check the packaging carefully

• Contact Shopstead within 7 calendar days after delivery whenever possible

• Provide your order number and clear photographs

• Keep all packaging and shipping labels

After verification, Shopstead may provide:

• Shipment of the correct or missing product

• Replacement parts

• A prepaid return label

• A partial refund

• A full refund

• Another appropriate resolution

25. Fraud Prevention and Shipping Claims

Shopstead may investigate claims involving suspected:

• False non-delivery reports

• Altered tracking records

• Address manipulation

• Repeated delivery claims

• Duplicate refund requests

• Chargeback and refund duplication

• Package interception

• Unauthorized account use

• Reshipping or return fraud

Where permitted by law, Shopstead may request reasonable documentation, communicate with carriers and payment providers, restrict future transactions, or deny claims supported by materially false information.

This section does not restrict legitimate claims or consumer rights protected by law.

26. Relationship to Return & Refund Policy

Returns after delivery are governed primarily by the Shopstead Return & Refund Policy.

If this Shipping & Delivery Policy conflicts with the Return & Refund Policy regarding an approved return, the Return & Refund Policy will generally govern the return process.

Mandatory legal rights will prevail over any conflicting store policy.

27. Policy Changes

Shopstead may update this Shipping & Delivery Policy to reflect changes in carriers, fulfillment methods, shipping charges, destinations, products, or legal requirements.

The policy applicable to an order will generally be the version published when the order was placed, except when a later change is required by law or provides greater customer protection.

The “Last Updated” date at the top identifies the most recent revision.

28. Contact Information

For shipping, tracking, address, delay, or delivery questions, contact:

Store Name: Shopstead

Email: dazlimasty@gmail.com

Phone: +1 (936) 260-5549

Website: shopstead.us

Customer Support Hours:

Monday–Friday
10:00 AM–6:00 PM
Hong Kong Time, UTC+8

Business Correspondence Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business correspondence address above is not a physical retail store, customer pickup point, walk-in support center, shipping warehouse, or automatically authorized return address.

Do not send returned products to this address unless Shopstead provides written instructions specifically authorizing its use.

We typically respond to customer inquiries within 1–2 business days, excluding weekends, public holidays, promotional periods, and periods of unusually high inquiry volume.